Managed Services

Managed Services Provide by us

Comprehensive IT services and support for one fixed monthly fee. It's IT that "just works." It's important to be as cost-effective as possible - especially with IT. With LAUNCHNET Managed IT Services, you receive the expertise and support of over 30 technical professionals, all for one, fixed monthly fee. Reduce your IT budget and gain the assurance of knowing your technology is well supported with LAUNCHNET’s Hybrid or Fully Managed IT service.

What is Managed IT Service exactly?

Managed Service is a common service arrangement in the IT industry whereby the service provider (LAUNCHNET) manages, maintains and supports all or some of your IT infrastructure for one flat monthly fee. It’s good for you because you don’t need to worry about your infrastructure (it just works!) and you know exactly how much you will spend on IT in a given year.

Does LAUNCHNET replace my IT department or work alongside?

Both arrangements are common and both can be successful. Your IT Department can support users efficiently because they are always on-site, friendly with your staff and best understand the day-to-day operations of your campus or office. LAUNCHNET can supercharge your IT department by giving them access to more specialists and helping with major installations or upgrades.

Some organizations prefer a full-service solution, whereby LAUNCHNET deploys new technology and provides ongoing support under a Managed Service contract. No internal IT department required. Organizations benefit from having a single party that is fully responsible for your technology environment. We ensure that your servers are humming, your network is flowing and your users are getting their problems resolved quickly.

How much does Managed Service cost and what are the contract terms?

Our Managed Service pricing is honest and transparent. We use a pricing calculator to generate a monthly fee based on the scope of technology covered, its age and upkeep, number of sites and total number of users. We require a one-year commitment and sometimes offer discounts on longer commitments. Most clients end up paying between $50 and $200 per user per month for a comprehensive Managed Service program.

Does LAUNCHNET offer financing?

Yes, LAUNCHNET can help you finance major capital expenditures like the purchase of new servers or workstations. LAUNCHNET can assist by offering direct financing to qualified clients or assisting with coordination of financing from product vendors or third-party lenders.

If you find that you are spending too much of your time on a daily basis managing your information technology needs than managing the interests and capabilities of your company, which is distracting you from developing and growing your business, then we have some recommendations for you.

Leave the Technology to Us, So You Can Get Back to Doing What You Do Best

For a small monthly fee which becomes part of your budget and is less than the cost of hiring a full-time technical support person, we can remove any and all concerns about managing your information technology environment. We provide managed services that monitor your systems 24 hours a day, 7 days a week, throughout the year, so we can intervene immediately whenever there is a problem. This proactive approach to IT maintenance keeps small problems from becoming major and expensive ones!

LAUNCHNET MANAGED SERVICE PROGRAM

TOOLS

HYBRID SERVICES

FULLY MANAGED SERVICES

  • Advanced Trouble Ticket System
  • Client Portal, Analytics & Reports
  • Discovery with Reporting
  • Documentation
  • Remote Control Agent

TECHNOLOGY

HYBRID SERVICES

FULLY MANAGED SERVICES

  • Emergency After Hours Support for Critical Business Systems
  • Extended Non-Critical Service Hours (7:00am - 6:00pm)
  • Management of Recurring Renewals
  • Monitoring, Alerting & Maintenance
  • Vendor Review

STRATEGIC PLANNING

HYBRID SERVICES

FULLY MANAGED SERVICES

  • Infrastructure Review by Sr. Engineer(Annually)
  • Infrastructure Planning with Account Manager(Annually)
  • End User Device Forecasting(Annually) (Included with End User Support)

SUPPORT(INFRASTRUCTURE)

HYBRID SERVICES

FULLY MANAGED SERVICES

  • Backups
  • Network
  • Servers
  • Virtualization
  • VoIP (ShoreTel)
  • Wireless

CLOUD HOSTED PRODUCTS

OPTIONAL ADD ONS

  • Antivirus
  • Business Continuity
  • Exchange
  • File Sync & Sharing
  • Off-Site Backup Replication
  • Premium Email Filtering